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Frequently Asked Questions

How long does it take to receive my product after purchase?
Response. Immediately after your credit card is processed you will receive an email with a link to our server with your username and password for your download.

Can an E-Check be used?
Response. Absolutely, and if an E-Check is used, the server is not notified thus an immediate link is not created. We are notified and create the link once the E-Check has cleared.

Why do you use PayPal as your credit card Gateway?
Response. It is safe and secure, 87 million srong can't be wrong.

Is a PayPal account required?
Response. No. Any major credit card may be used. We still use PayPal for secure credit card authorization. You will be asked if you would like to open a PayPal account at the completion of the transaction, but it is not required, nor is it expected.

What format is the product delivered in?
Response. The file is a zipped pdf file, and may be unzipped through Windows XP or any other standard zip program. To read it you will need Adobe Acrobat reader which may be downloaded for free.

What is your guarantee?
Response. Our guarantee is unconditional. To find the facts on our guarantee, go to our Guarantee page.

How often are test questions updated?
Response. Sometimes once a month. Since we do not use the actual test questions, we only make changes occasionally.

How will I know when Test Questions have been updated?
Response. Check the web site for revisions, and if you see that a revision is made and you want it, let us know through email.

When will other test guides be available?
Response. Very very soon with the addition of a few more instructors. We are very meticulous with our Test Question guides, each page has two questions, sometimes one, and sometimes three questions with the explanation. But the page has to be filled and we do not allow paragraphs to orphan over which makes reading and studying a pain. Also the test questions go in a logical order of learning. If for some reason a Test Question page cannot be filled we add critical information to the bottom of the page as a reminder to the reader, thus no waste of paper.

How does your Free Support work?
Response. After a Test Question guide has been purchased and there any questions relating to that particular exam, just send us an email. Email response time is within 2 to 3 hours EST (Eastern Standard Time).

How often do you update the website?
Response. The website is updated as required, with some additions to the tutorials, with mini quizzes being added to the end of many tutorials.

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